Coinbase, the largest US-based exchange, announced a reduction in account freezes by 82% as they attempt to rebuild user trust. Despite their efforts, concerns about the verification processes remain prevalent among users.

CEO Brian Armstrong credited Dor Levi for overhauling the restrictions system. Users have faced weeks-long account lockouts and repeated KYC requests. The improvements involve machine learning (ML) models and infrastructure enhancements, enabling self-service tools.

Reactions remain mixed, with some seeing the change as transformative while others, like crypto YouTuber Wendy O, believe damage to user trust is significant. Coinbase aims to reclaim its reputation as a secure and credible crypto platform.